The Connected Library User Experience
Corporate brands intentionally design positive, holistic user experiences. How can libraries be just as intentional in our design and delivery? How do we leverage technology and staff in this effort? Explore technologies and strategies to create a connected customer experience!
It’s More Than Technology – It’s The Story
Let’s get together…and connect what technology can do…to how we use it…and how it affects our customers…and communities. We will be sharing emerging technologies with a focus on what these technologies can do; how they are being used; and how they influence the story our library is telling our customers and communities.
Ideas to Impact
We will be exploring new ideas and new projects. How have new ideas been unfolding in our libraries? What actions need to be taken in order to take libraries to the next level of customer experience? Let’s share possibilities but also what works.
MD Tech Connect 2015
More than ever technology is becoming integral to our libraries – from the experiences we provide for patrons to the tools we use to serve them. And with the advent of the smartphone, more and more people have what used to be considered a supercomputer in their hands. How can libraries harness technology to provide better customer experiences and services?
That is what the “Tech Connect” event is all about. It’s a full-day workshop designed to join together technologists and tech-positive library staff to explore our public service aspirations in the context of community and technology trends and to identify ways to align the risks and challenges to forge our paths into the future!
The original MD Tech Connect event was designed by the Division of Library Development & Services and MDLIBTECH (formerly Sailor Network Managers Group, aka SNMG) in conjunction with library technology consultant Carson Block.